As the Covid-19 pandemic continues to sweep the globe, and people are more reliant than ever on internet and websites, there is no better time than now to start monitoring your website to make sure that it is functioning at its highest capacity. Online banking, education, retail, commerce, and social media are all more important than ever before. Website availability and performance are crucial to ensuring customers continue to get the best possible service, even while online.

The internet has become one of the world’s most necessary commodities. Since the start of the Covid-19 pandemic, the use of internet services has dramatically increased. In a survey taken by the Pew Research Center, 53% of American adults said that the internet has been essential for them throughout the global pandemic (https://www.pewresearch.org/internet/2020/04/30/53-of-americans-say-the-internet-has-been-essential-during-the-covid-19-outbreak/). Millions of people are turning to the internet for everything, including classes, work, shopping, and banking with websites seeing significantly larger amounts of traffic. Most people have begun to work from home, accessing websites that are crucial to their jobs. If these websites are not available or handling the increased volume, people are unable to get their work done in an efficient way and their work performance would suffer. Other websites, such as online educational tools, online banking websites, and retail websites are seeing a similar influx of visitors. As people are stuck at home, quarantined due to the global pandemic, these websites become those companies’ and customers’ main method of interaction and customer service. If one of those websites were to go down or have an issue, the quality of customer service that would be experienced would dramatically decrease.

Education has seen a significant shift due to the Covid-19 pandemic. Around the world, over 1.2 billion children are now learning from home instead of in traditional classrooms. With these children now reliant on educational websites and the internet for their daily lectures and homework assignments, the use of technology in education has become crucial. This move to entirely online education was unplanned, but research shows that it may be an improvement over in-person education. “Some research shows that on average, students retain 25-60% more material when learning online compared to only 8-10% in a classroom. This is mostly due to the students being able to learn faster online; e-learning requires 40-60% less time to learn than in a traditional classroom setting because students can learn at their own pace, going back and re-reading, skipping, or accelerating through concepts as they choose” (https://www.weforum.org/agenda/2020/04/coronavirus-education-global-covid19-online-digital-learning/). Due to this, the switch to online learning may become a permanent aspect of the world moving forward. If this is the case, reliable websites would be critical for the success of students worldwide.

Banking has also shifted significantly since the beginning of the pandemic. Banks everywhere closed the doors of their physical branches and have switched to purely online options for their customers. Accompanying this change to online banking, the use of physical cash has decreased dramatically. It had already been declining, but with the new concerns of infection, the switch to credit and debit cards rather than bills and coins has sped up, with “a 57% fall in cash usage among respondents, alongside a rise in payments using credit cards (7% net), debit cards (10% net) and online payments (14% net)” Banks are doing a lot of very important work during this pandemic, such as “transmitting many government stimulus measures, offering forbearance and emergency funding to clients and donating to relief efforts” (https://www.paymentsjournal.com/four-ways-covid-19-is-reshaping-consumers-banking-behavior/). Due to this, it is more necessary than ever for those banks to have reliable, functioning websites that their customers can rely on to get what they need.

Retail and e-commerce have also seen a rise in the past several months throughout the pandemic. As people shop for everything from groceries to clothes online, companies have taken to offering better online services, quicker and cheaper delivery, and other incentives for customers to choose them when it comes to shopping. With in-person stores closing or setting out time slots in order to keep from having too many people, their websites become the main place to allow for quality customer service and revenue. Grocery store services such as click and buy or personal shoppers are on the rise, with more and more people choosing their items online.

Why Global NetWatch?

At Global NetWatch, we too are working from home during this pandemic. We understand how crucial a well-functioning website is to daily activities such as work, classes, and retail. Due to our company already being based on a virtual office for the last eight years, our ability to deliver high quality customer service has remained as strong as it always has been. We are here to help make sure that your website is monitored and prepared for this change.

Here is what the Global NetWatch solution provides:

• Monitors websites, APIs, and applications around the clock with regularly scheduled checks
• Customizable threshold alert system that avoids false alerts by setting a threshold that needs to be passed before you are alerted
• Global monitoring by logging in from locations around the world to emulate the entire span of your customer base
• Immediate captures of any issue we see are sent directly to you in order to let you know exactly what happened
• No installation or hardware needed, a software-as-a-service system makes set up quick and easy
• Affordable pricing where you only pay for what you need, with high value for a good price
• High quality customer service that we pride ourselves on

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